Answers to Frequently Asked Property Owner Questions
Q. There are many Property Management companies. Why choose RentLucky?
A. Because we provide the highest, most personal level of service at a low, flat price. We also have our own maintenance team through which we can resolve maintenance issues way cheaper than external plumbers or electricians. However, the most important part of property management is finding the best tenant for you. Our entire screening process it conducted in person by Patrick, our Owner and CEO. Once we have identified the best possible tenant, we ask your approval, and then our experienced staff handle every step along the way.
Q. How quickly will you be able to get my property rented?
A. We take professional pictures as soon as the property is ready and start the marketing immediately. On average it takes us about 1-2 weeks to get properties rented.
Q. How will you screen my tenant?
A. At RentLucky, tenant screening is not administrative, but an executive task. Our owner and CEO screens every applicant personally and thoroughly. Finding the best possible tenant is the first step towards rental success.
Q. How do you handle repairs?
A. We have an experienced in-house maintenance team for quick and reliable response to maintenance requests or property upgrades & remodels. Our tenants use a mobile app to place maintenance requests. For any repairs other than very small routine fixes and emergencies we get your approval first.
Q. Can I do my own repairs?
Q. My property needs some work before a new tenant can move in. Can you help?
A. Yes, we do that all the time. We understand what improvements are most cost-effective to get your property rented quickly at a maximum price.
Q. When do I get my rental proceeds?
A. We pay out rents to owners twice per month once the rent payments from the tenants have cleared.
Q. How do I stay informed about what’s going on with my property?
A. Your mobile app provides you real-time access 24/7 to financial information. For anything above and beyond you have the cell phone numbers of the RentLucky team members.
Q. What if my tenant doesn’t pay?
A. We engage very quickly on delinquent payments. If tenants have real payment issues, we connect them with support agencies where possible. We strongly believe in a quick, deep and personal engagement as opposed to just starting a legal process. In almost all cases treating tenants collaboratively and fairly serves all parties better than spending money on lawyers.
Q. Do you provide additional Real Estate Services?
A. Yes. We help our customer manage their real estate portfolios by buying and selling properties at highest service levels and with detailed local market knowledge.
Q. Do you work with foreign Investors?
A. Yes. Many of our clients are international investors. We offer property management as well as purchase and sale transactions for foreign investors.